Salesforce1 has many tools which can drive productivity:

  • Access to records
  • Lead conversion
  • Quick Actions
  • Chatter
  • Approvals
  • Access reports and Dashboards

Email productivity tools:

  • Email integration tools such as lightning for outlook/Gmail
  • Lightning sync contacts and events can be synced between email and Salesforce
  • Can access certain records related to emails directly from email
  • E-mail to Salesforce allows emails from external email apps to be related to certain Salesforce records
  • Email templates and mail merge
  • Mass emails

Chatter tools:

  • Follow records
  • Groups
  • Publisher actions (post, poll, files, questions)
  • @Mentions
  • Private messages tools:

  • Feedback
  • Goals
  • Recognition
  • Skills
  • Coaching
  • Rewards

Content vs Chatter Files


  1. I think Salesforce1 mobile app had a name change to just Salesforce. Also there’s an option to fully customise the interface and publish it to AppStore


    1. It seems you’re right. True, I’m not sure that necessarily drives productivity though, might put that in a different blog post. Thanks for input


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