- Select objects and records from the navigation tab
- List of records
- Selected records appear as primary tabs
- Highlight panel shows key information for selected record
- Feed / details area
- Lightning components?
- You can create and design many consoles.
- You can integrate a console with a knowledge base.
- Can add computer telephony.
- Configure keyboard shortcuts.
How to access console though?
Apparently, it’s as simple as going to the service console app in the app launcher. You need to have a user license allocated to you though.
To configure service cloud console go to setup -> app manager -> service cloud console.