What this process is basically doing is creating a child case whenever you create a case with the reason “breakdown”.

Screen Shot 2018-03-20 at 3.05.59 pm

The way it works is:

  1. Create a new process
  2. Specify “when a record changes”
  3. Choose case as the object
  4. Start the process whenever a record is created
  5. Set the critera for executing actions as “conditions are met”
  6. Set the conditions as “reason” equals “breakdown”
  7. For action type select “create a record”
  8. Choose case
  9.  Add fields
  10. Optionally, set the parent case ID to case.ID, this will make it a child record of the case which triggered the record creation
  11. Save and click activate

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